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January 18, 2007
FedUp with FedEx...
A few weeks ago, my wife and I ordered an area rug for our living room. We had done some physical shopping for the rug, but just couldn’t find anything we liked. So, we ordered it online — by that time, we had shopped at least enough to know what kind of material we wanted the rug to be made of as well as the style we wanted. We got a great price and free shipping through FedEx. We were excited to soon receive the rug of our dreams.
After an unexplained two days in Pennsylvania (as you’ll see below), the rug arrived in Kansas City last Monday (four days ago). But, it still hasn’t reached our door step. Ok, so, check out the FedEx tracking report:
 |
Date/Time | |
Activity | |
Location | |
Details | ||||||||
| Jan 18, 2007 | 3:21 AM | On FedEx vehicle for delivery | KANSAS CITY, MO | ||||||||||||
| Jan 17, 2007 | 6:14 PM | Delivery exception | KANSAS CITY, MO | Local weather delay, delivery attempted | |||||||||||
| 4:25 AM | On FedEx vehicle for delivery | KANSAS CITY, MO | |||||||||||||
| Jan 16, 2007 | 7:55 AM | Delivery exception | KANSAS CITY, MO | Local weather delay, delivery not attempted | |||||||||||
| 5:32 AM | On FedEx vehicle for delivery | KANSAS CITY, MO | |||||||||||||
| Jan 15, 2007 | 10:14 AM | Delivery exception | KANSAS CITY, MO | Local delivery restriction, delivery not attempted | |||||||||||
| Jan 13, 2007 | 6:51 AM | On FedEx vehicle for delivery | KANSAS CITY, MO | Scheduled for delivery next business day | |||||||||||
| 5:50 AM | At local FedEx facility | KANSAS CITY, MO | |||||||||||||
| 4:37 AM | Departed FedEx location | LENEXA, KS | |||||||||||||
| 2:55 AM | Arrived at FedEx location | LENEXA, KS | |||||||||||||
| Jan 11, 2007 | 8:40 AM | Departed FedEx location | LEWISBERRY, PA | ||||||||||||
| 6:32 AM | Arrived at FedEx location | LEWISBERRY, PA | |||||||||||||
| 12:28 AM | Left origin | BETHLEHEM, PA | |||||||||||||
| Jan 10, 2007 | 7:42 PM | Arrived at FedEx location | BETHLEHEM, PA | ||||||||||||
| 5:01 PM | Package data transmitted to FedEx | TREXLERTOWN, PA | |||||||||||||
| 4:51 PM | Picked up | BETHLEHEM, PA | |||||||||||||
I really do hope that the rug arrive at our house today. If not, I don’t really know what to do next. I’ve had my fill with speaking to the representatives, but I know I will have to again.
I’ve never really had this sort of bad service experience with FedEx before, but at this point, I am really fed up with them.
Update: It’s 9:25pm and we didn’t receive anything. The strange thing is that the FedEx tracking info hasn’t been updated yet — it still says that our package is scheduled for delivery. The past few days have yielded new info on the tracking site by no later than 6:00pm. But, I’m not placing any bets that we will still receive it tonight.
Posted at 09:11 am
Trackback:Trackback Link:
Jean - January 21, 2007 at 10:43 pm
The update is here:
http://sense-datum.org/tim/archive/2007/..
timsamoff () (URL) - January 22, 2007 at 08:21 am
jason () - January 23, 2007 at 1:24 pm
I do understand the circumstances (although, FedEx was NOT closed on the holiday — for some reason, they thought our home was a business), but I do not understand the 6-8 rude representatives… I’m glad my final correspondence was with someone very polite and helpful.
timsamoff () (URL) - January 23, 2007 at 8:44 pm
